This is how to set up your company directory flow inside NexLvL CRM

Company Directory

When you already set your extensions for the company directory, you can set here how many retries they can dial your for a valid selection.

Retries

Sets the timeframe before the recording will be replayed.

This is to choose if you just want to play a recording, add an audio file, no recording or set the system generated beep message.

If you chose text-to-speech, this is where to type the message that the customer will hear if they provided an invalid selection.

The next is to choose the AI voice you wanted to use.