This is where you will specify the steps that your time condition will wait for. Example, email or SMS click or reply.

Add Step

Here's how to set a timeout period for Email/SMS click inside NexLvL CRM

Wait for Email/SMS Click

"Below" pertains to the condition you will set that will be waited for.

This is where to set the condition to wait for.

Now you will need a time out set as well. This creates another option to branch out for the next step when the timeout is reached.

Choose how many minutes, hours, day, week or month from the drop down below.

Don't forget to hit save when you're done.