How to manually review a liveness check.

IDV+ "PENDING VALIDATION"

If the technology has not been able to automatically verify a liveness check this will show as amber "Pending validation"

Pending Validation 

(For demo purposes all personal details of results have been blurred)

Click Review 

If the technology has not been able to automatically verify a liveness check it will ask the customer to preform both a standard selfie a unique protocol.

Manual review 

This will ask for a unique protocol (E.G touch chin, ear lobe, eye etc..)

Unique Protocol

You can then cross reference that the person in the selfie is also the person preforming the Unique protocol and not being fraudulent by taking an image of an image.

Review

After following your internal process of deciding if you will pass a check or not you can then edit the status in your portal.

STATUS

For Audit purposes you will the have to make a comment of your result decision.

Comments

Tick "I confirm the data is correct" 

The result will now be updated 

For any other queries please feel free to contact our support team - <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Help@creditsafeuk.com">Help@creditsafeuk.com</a>